Comfort Suites Texarkana Arkansas

I usually won’t leave a review, but I feel like I need to. From the moment I checked in until I left the staff seemed extremely annoyed. Whenever I checked in, I asked what time does breakfast start and he looked at my card pretty much to tell me it says it right there. But the main reason I am writing a review is because me and my son and my daughter are getting breakfast and my daughter is 8. She opened the drawer to get a bagel but accidentally touched the other ones. I was turned around, so I didn’t see it. All I hear is someone yelling. “EH EH EH EH, YOU TOUCH IT YOU TAKE IT YOU TOUCH IT YOU TAKE IT. “ it was the lady working the breakfast area. And I understand, germs are germs and I would have delightfully grabbed everything that she touched. But she’s 8 like cmon. She came and hugged me afterwards because you could see how bad she felt. It was a mistake that could’ve been handled so much better. Safe to say I would never go back.

I want to start my review by saying that the staff here was GREAT, very friendly and helpful. Location is decent, not far from the mall and State Line Ave. The rooms have nice comfortable beds, good hot water and the fridge was ice cold. Breakfast is the standard: eggs, sausage, yogurt, fruit, waffles, coffee and juice. That being said I would NEVER stay here again. I stayed the weekend of August 11-13, 2023. There is a LOT of deferred maintenance. The hallway carpets were stained and dirty, in particular on the second floor. In my room, the paint on the walls was peeling, baseboards were chipped, and the settee was stained (with what I don't even know). I realize that I wasn't staying at the Four Seasons but this is really unacceptable even for a budget hotel. I am not sure how this place has so many high reviews because it's really not great at all. Attached are some photos from my room. Hotel management should be ashamed!

The room was big, beds were comfortable, I didn’t see the stains others mentioned. The pool wasn’t working nor was the hot tub:( the front desk staff was great, the breakfast was a general hotel breakfast, instant scrambled eggs, sausage waffles and such. The morning staff working the breakfast was a bit rude but I was in the way out so didn’t pay too much attention. For the price it was great! Would stay again if they fix the pool and hot tub

Absolutely loved the receptionist! I am mobility challenged and after a long day driving, I could barely walk. Normally our room is not too far from the front desk and I can make it walking. This room was all the way at the end of the hall, without knowing there was the possibility of going into a door, right by the room, I went in the front door, and was all out of sorts when I found out how far it was. She not only offered to help us get me and our stuff to the room, she pushed me in my wheelchair all the way through the door. Our bed was amazingly comfortable, and the room was so peacefully quiet. The receptionist made my night! Thank you. We stayed the night of October 9, 2023.

Bodily Fluid stains EVERYWHERE!!! Rooms 206 AND 211 beware! Please do yourself a favor and do not stay here. We were passing through and just needed a place to stay the night after a long drive. I chose this hotel based on the reviews and I should have listened to the 1 stars but I gave it the benefit of the doubt considering all the good reviews, as you might be doing, but please please don't stay here it's a mistake. This is the most disgusting hotel I've ever stayed in and for $108 on a Sunday night. When we entered the room we were immediately hit with a strong musty mildew smell and my worst fears came true when we saw the stains on all the furniture. On the couch there was clearly vomit that was barely attempted to be clean. VOMIT!!! That's where I drew the line as I'm usually a very easy going traveler that is a beyond disgusting. The curtains were broken, coffee machine/outlets didn't work, mold all over the bath/shower, stains on the walls and carpets. Oddly the beds were clean and comfortable thank god. When we went to ask for a new room there was no one at the front desk. Then a woman came walking in smelling of cigarette smoke with her cell phone in her hand. When I showed her the pictures of the VOMIT stain she didn't say a word to me. NOT A WORD. Just rolled her eyes and typed on her computer and handed me a new key. Not one word was exchanged except the number of our new room as she handed me the new key. Then she casually walked back outside and lit another cigarette and stared at her phone. This woman should be fired PERIOD. My jaw about hit the floor. I could have gotten better customer service from a Kiosk. If I hadn't been driving 10hrs with my 70 year old grandma I would've packed up and left right then. Moving rooms was very hard on her at this point, it was nearly 9pm, even a passerby in the hallway asked her if she was OK!!! she was exhausted. And to no surprise the only improvement in the new room was there was not obvious VOMIT on the furniture. The stains in the new room I couldn't tell what they were. DO NOT STAY HERE!!!!!

Do not waste your time booking a room here. The front desk attendant was not nice and seemed to be inconvenienced of any help we needed. The rooms were dirty. Had stains all over the couches, stains on the floors, stains on the sitee and stains on the computer chair. There was nowhere to sit except the bed. I asked to be moved rooms and the front desk lady told me they couldn’t guarantee that any other rooms would be any cleaner. She stated that mostly all of the couches are stained like that and that she cannot go room to room to find us a clean and functional sofa bed. We changed rooms and it was the same in the other room. Sofa beds do not work and are filthy and staff doesn’t care.